Travel alerts

State of Emergency in New Caledonia

We continue to monitor the situation in New Caledonia, leading to the declaration of a State of Emergency.  

The main airport in Nouméa, La Tontouta International, remains closed until at least Tuesday 21 May, we have therefore cancelled the below flights on Saturday 18 May and Monday 20 May:

We will rebook customers as soon as we are confident that it is safe and secure to operate as well as travel to and from the airport. Once we have further information on this, we will review adding additional capacity to this route.

Please be assured the safety of our customers, crew, and airport staff is always our top priority and we will continue to provide further updates.

How can you keep updated?

👉 Check the status of Air New Zealand flights here

👉 Keep an eye on your flight details on the Air NZ app

If you would like to make changes to your travel plans in light of these events, you can opt for one of the following by making contact with us:

👉 Choose to move your travel dates within 7 days of your original departure.

👉 Credit: You'll have a whole year to book your next journey and another year to travel.

Thank you for your patience and understanding. Kia haumaru 💜

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.