Online and mobile check-in

Online check-in is open 24 hours before the scheduled departure of your flight. Please note, once you have checked in online you are unable to cancel your check-in. If you have checked in and you do not plan to fly, please contact us.

Travelling internationally

• If online check-in is available for your flight, you will need to ensure you have all the visa entry and border declarations required for your flight. 
• If online check-in is not available for your flight, check-in will need to be manually completed at the airport. Please make sure you give yourself plenty of time at the airport to complete the check-in process and clear security.

Why should I check in online?

• Select your seat
  You can still choose your seat when you check in online or on your mobile
• Receive your boarding pass by email
  You can print it at home, or at the check-in kiosks at the airport. If you're in New Zealand, we can scan your emailed boarding pass from your phone
• Print bag tags yourself 
  If you're checking in bags, head straight to a kiosk to print out your bag tags when you arrive at the airport. Then take your bags to the bag drop. Details on your flight's exact check-in timings are on your email or e-ticket. Note that these are closing times and they include dropping off your bags if you have them.

If you're unable to check in online

• Your itinerary may include a flight not operated by Air New Zealand
• Your passport details may not be up to date
• You may not have the necessary visas
• You may be trying to check in an unaccompanied minor
• There may be operational issues

If you're unable to check in online, you'll need to check in at the airport so please allow some extra time.