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Jump into July Winter Adventures with our Top Travel Tips!

Winter’s here… and the fun is just getting started! With school holiday plans in full swing, airports and terminals will be busier than usual. To help your journey stay smooth, we’ve rounded up our top travel tips:

Get ready for take-off

A little preparation before you arrive at the airport means you can settle in and relax as soon as you check in.

  • Stay one step ahead by downloading the Air NZ App to stay up to date and check in 24 hours before departure. Make sure the contact details in your booking and Airpoints account are correct so we can keep you informed of any changes. 
  • Travelling with a few winter extras? If your fare is eligible, save time by pre‑purchasing additional baggage online before check‑in. Make sure strollers, car seats and loose items are travel‑ready, with all straps safely tucked away. For added protection, we recommend packing them in your own travel bag. Please be aware that we no longer supply cover bags for loose items, don’t forget to bring your own!
  • Have a seat preference? You can also request a seat or treat yourself to an upgrade. 
  • Travel with peace of mind by ensuring you have travel insurance in place. Whether you're exploring Aotearoa or heading overseas, it's the best way to be prepared for the unexpected.

Taking care of your precious travellers and equipment

From snow adventures to school‑holiday getaways, your tamariki and furry whānau are in great hands with us. Need a bit of extra help? Just let us know.

  • Our Airband service keeps whānau informed when children travel alone. When collecting Tamariki, adults must bring valid photo ID that matches the contact details on the child’s booking. Be sure to allow an extra 20 minutes to complete check-in. The adult dropping off your tamariki must remain at the airport until the flight has departed.

  • The safety and comfort of your furry friends is important to us. Be sure to double-check our updated cage requirements before you get to the airport. Your pet's cage must allow them to naturally stand, sit up, turn around and lay down, and should be fitted with a small water container that is easily fillable from the outside. 

  • Let us know beforehand if you're travelling with a wheelchair or other mobility device. When you check in, ask the team to add a bag tag so you can take it through the airport - the same goes for your stroller. When you reach the boarding gate, let our ground staff know, and they'll take it from there. When you arrive at your destination, your mobility device or stroller will be waiting for you on the baggage carousel. For those with wheelchairs, please be guided by the crew on board.

Making your way to the airport and ready to jump aboard

We're excited to welcome you on board. Make sure you've got everything you need so you can breeze through check-in and security.

  • Double-check traffic conditions before you leave home to allow enough time to get to the airport.
  • Don't forget your valid ID for domestic travel or passport and all required documentation for any international journeys.
  • Make sure you don't go over your carry-on allowance. Each customer can take a 7kg carry-on bag along with a small personal item. Find out more about weight and size allowances.
  • Checking in a bag? Ensure it's no more than 23kg and is within our size requirements. If you are traveling with more than your allowance, see here for further information.
  • Get to your departure gate early - we recommend 30 minutes before your domestic flight and at least 45 minutes for an international journey. Some gates are farther than they appear, please ask for help if you’re concerned about reaching your flight on time.
  • What can you bring on board? If you’re travelling out of New Zealand, here’s a quick reminder of AVSEC’s powder, liquids, aerosols and gels restrictions. This also applies to your favourite snacks you wish to travel with.
  • Need assistance to board? Arrive at the gate early and let an Air New Zealand team member know. We'll be happy to help.

We’re here to help every step of the way

  • With school holiday excitement in the air, remember to check your seat pocket before leaving the aircraft. If you've realised you left something on board, let us know by completing our aircraft lost property form.
  • School holiday travel can be busy, if you need support at any time, our Customer Care team is here 24/7, whether that’s over the phone, Live Chat, or messaging.

    Disrupt Reimbursement Consideration

    If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

    Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

    As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

    To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.