Travel alerts
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Wellington to Invercargill route schedule change
We have made the difficult decision to no longer operate direct services between Wellington and Invercargill from 19 January 2025.
A significant amount of care and planning goes into ensuring our domestic network services communities across the country as well as possible. To do this, Air New Zealand must also ensure its operations are financially sustainable.
Over recent months, we’ve seen domestic demand soften in response to a tough economic backdrop. This is most evident on some of our regional network. Concurrently, we also have aircraft out of service due to global engine maintenance issues.
Customers will still be able to travel between Wellington and Invercargill by connecting through Christchurch and we will be adding additional flights on our Christchurch and Invercargill route to ensure there is sufficient capacity given this change.
Our team is focused on rebooking customers on the best available service via Christchurch. Once their updated itinerary is ready, it will be sent to the email address connected to the booking. Should customers no longer wish to travel, they may be eligible for a credit or refund. More information on this can be found on our website here: https://airnz.click/CreditandRefund If your flight was booked through a travel agent, please discuss this with them directly.
State of Emergency in New Caledonia
Update of Air New Zealand's services to/from New Caledonia
We have made the decision to extend the pause of our direct services between Auckland and Nouméa until 29 March 2025.
If your flight to Nouméa is affected, we will not be rebooking you via alternative services and instead have opted to place your flight into credit. You will have 12 months from the day your credit is processed to book your next journey, and another 12 months to travel. For further information on credits, you can check out our website here.
If your flight was booked through a travel agent, please contact them directly to discuss what options are available to you.
You may be eligible for a full refund
👉 We understand that a credit may not suit your needs, If you have booked a refundable fare, you can request a full refund of your flight through Manage Booking.
👉 Alternatively to request a full refund, please complete a refund request form.
Claiming expenses
👉 Any expenses you may have incurred as a result of this flight cancellation should be discussed with your travel insurance provider.
More information
👉 Information about your rights around flight disruptions can be found on our website here.
Thank you for your continued support
We apologise for the inconvenience this may have caused and appreciate your patience and understanding during this time💜
Disrupt Reimbursement Consideration
If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.
Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.
As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.
To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.