How to use your credit

To complete a purchase with credit, select 'pay with credit' above the payment options on the payment page. You will need the booking reference of the original booking your credit is from.

If the online credit tool does not work for your credit, you can still use your credit to book new flights by calling our Contact Centre.

Currently, the credit tool can use up to 2 credits per new booking. You can use these by selecting 'pay with credit' on the payment page.

Please call our Contact Centre if you want to combine more than 2 credits to make a new booking.

The credit tool currently works for most credits held in NZD, AUD, USD, CAD, EUR, SGD, GBP, JPY, HKD, CNY TWD, KRW and XPF. There are some credits it cannot process yet due to the details of the initial booking.

If you have not received notification that your credit has been processed, please note that our Team is currently working on resolving this. We will be in touch soon with a new booking reference. If you need to use your credit urgently, please call our Contact Centre.

If you booked with a travel agent or third party, you'll need to contact them about your credit.

Paying with up to 2 credits

You can now use up to 2 credits at checkout when booking your flights. Any outstanding amount must be paid using your credit card. Airpoints Dollars cannot be used in combination with a credit at this time.

Using more than 2 credits

If you want to use more than 2 credits to book new travel, please call our Contact Centre.

You don't need to use the full value of your credit when you make a new booking - just use what you need and save the rest for later!

The remaining balance will be available for as long as the credit is valid. You can keep track of your up-to-date credit balance using the online credit tool.

You can use your credit to purchase any Air New Zealand fares, including when another airline is involved. You can also use an existing credit to pay for a flight change, purchasing seats, bags or upgrading an existing booking. Any additional payment must be made using a credit card. 

Credits cannot be used at the Airpoints™ Store, for voluntary offset programme contributions or to purchase other travel products such as hotels or rental cars. 

To use credit from a group booking, please contact our specialised team of Group Co-ordinators who will help you to use your credit towards a future group booking.

• If your group is departing New Zealand, email New Zealand Group team
• If your group is departing Australia, email Australia Group team
• If your group is departing USA or Canada, phone 1 800 262 1243

If you have an existing group booking, you'll be able to find our contact number on the booking confirmation email sent to the supplied email address when the booking was made.

Credits are linked to the booking reference on the original ticket. If you've added your Airpoints number to your flight booking, you will be able to view your credit balance via our online credit tool. Alternatively, you can enter your booking reference and email address from your original booking to view your credit.

For tax reasons, we cannot transfer your credit to Airpoints Dollars.

If your credit is in your local currency:

Yes, tickets purchased with this credit will earn Airpoints Dollars and Status Points as normal.

If your credit is in Airpoints Dollars:

No, tickets paid in full with Airpoints Dollars do not earn Airpoints Dollars and Status Points.